Quick start
Pre-session and operating basics.
Owner support
Clear answers. Faster next steps.
Planning, setup, operation, and service guidance for U.S. customers and facilities.
GETTAEN motion platform
Power
Circuit and connection planning.
Warranty
Order-specific coverage details.
Service
Repair and technical requests.
Common questions
Start here.
Short planning answers before you open a support request.
What electrical service is required?+
Plan for 220–240V, 60Hz service and 2,500W rated power. A qualified electrician should confirm the final circuit and connection.
How wide does the delivery route need to be?+
Start with 1 m of clear door width, then check corridor turns, thresholds, elevators, and final room access.
Is the Site Fit result final approval?+
No. It is an initial planning result. Final suitability is confirmed during order and delivery review.
What is included in warranty support?+
Warranty scope, exclusions, response process, and any service options are confirmed in the written order documentation.
Direct support
Tell us what is happening.
Include the facility, issue, and best contact details. A specialist will review the request before following up.